Quality in Tertiary Education: From whose Perspective?
(Who's in Charge? Who do we Charge? What Price do we Pay?)
4–6 December 2002
Joondalup Campus, Edith Cowan University
Joondalup, Western Australia
View an archived version of the official 2002 AAIR Forum website.
Tertiary institutions are accountable to a variety of stakeholders, all of which are keen to establish the organisation's quality credentials. Governments are demanding evidence of quality assurance, Senates and Councils are doing the same, and management has its own perspective of the quality agenda and how best to respond to it. There is much to be done and, with ever decreasing real resources:
- How do institutions respond to the challenge?
- Who do we charge - both in dollars and cents, and to prepare our organisations?
- Will students bear the brunt of the costs of the quality movement - and if so, what will be the benefits?
- What price will we pay?
- What will be sacrificed- nationally, institutionally and individually?
As we get more and more involved in the plan-do-review cycle, how are institutional researchers and planners rising to the challenge of providing more information, which is more targeted and which is required in an ever more 'timely fashion'? This conference will explore the implications the quality movement has, and has had, for institutional researchers, planners, academics and managers and challenge all involved in tertiary education to engage in the quality assurance debate with the aim of maintaining and improving the standards and sustainability of the sector.
Within the broad framework of the conference theme, the Forum will also explore sub-themes of relevance both to institutional researchers and to those heavily involved with quality in tertiary education. Sub-themes may include:
- setting strategic directions
- quality management frameworks and processes
- benchmarking and best practice
- performance indicators and measurement
- quality assurance in academic & support units
- international quality issues
- strategic alliances
- integrating and using technology
- management information issues
- identifying our students and their needs.
- access and equity
Proudly supported by Edith Cowan University, with sponsorship from COGNOS.
Liston, Colleen B, Director, International Quality and Enterprise, Curtin University of Technology
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Woodhouse, David, Executive Director, Australian Universities Quality Agency
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Ariff, Mohd. Shoki Md. , Sulong, Norzarina, Khalifah, Zainab, Omar, Noor Abidah Mohd., Universiti Teknologi Malaysia
Designing best practices for teaching and learning using a quality management system framework: The ISO 9001:2000 approach
Bowers, Helen, Programs Development Coordinator, International College of Tourism & Hotel Management
Designing quality curricula and assessments
Boyle, Patrick, and Lee, Adrian, University of New South Wales
Criteria and principles to underpin academic program quality assurance processes: Balancing views from different hilltops
Butler, Adele, and Hambur, Sam, Australian Council for Educational Research
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Cleary, Jim, Executive Research Officer, University Services Division, University of Newcastle
The entrepreneurial university and the learning economy in a regional context
Cripps, Helen, Edith Cowan University; Lance McMahon and Michael Sim Yow Seng, Murdoch University
Prospects for quality assurance in Australian higher education: Government initiatives and institutional responses
Forrester, Victor, Baptist University of Hong Kong
Quality assurance in Hong Kong's tertiary education: "Managing what cannot be defined"
French, Patricia, Senior Lecturer, School of Management, The Open Polytechnic of New Zealand
Quality: If it's not measurable, does it matter?
Hart, Jo, West Coast College of TAFE
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Johnston, Kim, Senior Policy Analyst, University of Western Sydney
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Kennedy, Merrilyn, Manager, Research Performance & Evaluation, Sydney Institute of TAFE
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Leahy, Sue, University of Technology Sydney
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Lett, Margaret, Lecturer in Nursing, Australian Catholic University
Quality lessons from the health care area
Lourens, A, Director: Research and Development, Technikon Pretoria
Retention: Predicting first-year success at a higher education institution in South Africa
Lourens, Thys, Directorate of Management Information, Strategic Information & Planning, Technikon Pretoria
The implementation of a help desk program to ensure an effective and efficient information delivery service
Palermo, Josephine, Institutional Research Adviser, Institutional Rsearch Consultancy Unit, RMIT, and Jeffries, Ann, Senior Research Officer, Quality and Strategic Support Branch, Victoria University
Changing minds: The potential of business quality models for universities
Rowlands, Lee, Maton, Wendy, and Nichols, Scott, Deakin University
The development of a course profile database
Sharma, Raj, Swinburne University of Technology
Thasnapark, Uachit, and Laungloor, Wisanu, University of the Thai Chamber of Commerce
Thai research university's academic staff perceptions of their work and related issues
Srikanthan, G, Research Fellow, Centre for Management Quality, RMIT
Developing alternative perspectives for quality in higher education
Sylvester, Grace, Executive Director (Academic Development), and Woodhead, Norma, Academic Auditor, Manukau Institute of Technology
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Watty, Kim, School of Accounting & Law, RMIT
Quality in higher education: The missing academic perspective