1. What is your job title?

Project Officer – Surveys and Analysis at Western Sydney University.

2. Briefly, how would you describe your role in terms of your place in your institution?

In my role, I:

• manage regular reporting of performance metrics to the Executive
• manage and provide oversight to the various institutional surveys
• develop and provide advice on the development of surveys
• lead the analysis and reporting of survey results
• develop survey policy and best practice processes.

3. From your perspective, what are the emerging areas of interest in institutional research?

I think the emerging areas of interest in institutional research are:

• how to effectively collect student feedback in an environment that is increasingly competing for attention
• how to effectively triangulate different sources of student data to enable truly student-centric analytics
• the introduction of predictive analytics on students likely to drop out
• understanding the changing factors and value systems around student satisfaction.